Ticketmaster UK
Ticketmaster UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster UK has 1.7 star rating based on 244 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Ticketmaster UK to a friend or colleague.
- Rating Distribution
Pros: Easy to book if ypu can see tickets available, Good advertising, Non.
Cons: Bad service, Brick wall, Cannot speak to a human being.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ticketmaster UK has 1.7 star rating based on 244 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Ticketmaster UK to a friend or colleague.
- Rating Distribution
Pros: Easy to book if ypu can see tickets available, Good advertising, Non.
Cons: Bad service, Brick wall, Cannot speak to a human being.39% of users think that Ticketmaster UK should improve its Customer Service.
42% of users say that they won't use Ticketmaster UK in the future for similar services or products.Recent recommendations regarding this business are as follows: "Tell my family", "Good", "I would thoroughly receive to future customers", "Don’t bother", "Stay well away!".
Most users ask Ticketmaster UK for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ticketmaster UK Reviews
"Excellent website"
Ticketmaster website easy to use when found how to use your website when I used my other phone managed to revive my ticket now know what to do next time won't...
"Totally disappointed!!"
I have bought my ticket for the Paul McCartney concert which was my dream to attend but sadly I couldn't attend because of life troubles and it just got...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Totally disappointed!!
I have bought my ticket for the Paul McCartney concert which was my dream to attend but sadly I couldn't attend because of life troubles and it just got downwards from there. Unfortunately I had to sell my ticket but after one month I still didn't get my money back.
Even after I added all my data as a seller and sent photos from my id and bank statement the site just doesn't save it to the personal profile data and that's probably why I don't get paid back. There is no phone number for costumer support so if you need help fast good luck! After writing an email to the support explaining everything and sending the screenshots, it took them almost ONE full month for the support to recognise what the problem is and that I don't live in the UK and they told me that "they will be refunding me in a different currency. That's why they are now escalating this to their finance team as they'll need to process my refund manually, which will take 21 working days".
Has anybody outside of UK never bought a ticket and had sadly to sell it?
I'm the first one ever to do it?? I can't believe that! Now is almost Christmas and new years eve and it means that it will take more than 2 months total to get my money back.
That's the worst costumer experience I ever had in my life.
Total disrespect with the costumers and fans. Also the website doesn't work properly!
I will never buy anything from ticketmasters again!!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leyland, Lancashire
Change ticket date
I would like to change the date as my daughter cannot make this her flight has been changed by the airline to come back a day later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint regarding oasis tour 30/7/25
I am not too happy. I have been up since 7am, ready to get into a queue for Oasis tickets, but when I finally got to picking my tickets, I was rudely thrown out and accused of being a bot at 9:23.
I will attach a screenshot to prove this. Myself and three other members of my family were willing to pay the £200 per ticket for seats and, as mentioned above, were rudely thrown out at the final stages.
- Site crashes
Preferred solution: You should honour 4 tickets as if your website wasn’t playing up would if almost certainly got them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middlesbrough, Middlesbrough
Resolved: Transfer tickets from 6 Feb 2025 to 7 Feb 2025
Company fixed the issue and I have been provided with apology.
I booked the wrong date for Abba Voyage. Want to change date.
Cannot do it online. Please help me. We live in Dundee and have booked train tickets for Friday the 7th .
We cannot travel on Thursday the 6th because of work commitments. Please please change the tickets
User's recommendation: I would thoroughly receive to future customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seaford, East Sussex
Resolved: No one got back to me
Company fixed the issue and I have been provided with apology. I messaged them on every platform I could think of as it is impossible to speak to someone directly.
I contacted pissed consumer and chased my emails and finally they responded and were very helpful at that point. All I wanted was for a confirmation email to be resent and they did that
No one has got back to me. I have a simple request and have tried contacting Ticket master on every platform I could find yet nothing!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Elbow 11th May collector tickets
Company fixed the issue and I have been provided with full refund.
I paid £5.95 each for two collector tickets for this gig. I thought I could pick them up at the venue, but the Glasgow Hydro staff told me that they would be sent out.
I've had various explanations from customer services, including that I didn't pay for extras, that they should have been here before the gig, that they were being reprinted and sent out, that they had already been dispatched, and the latest telling me again that I didn't have any extras. I have given up and just want my refund for the order.
- Ease of ordering and trustworthy
- Nobody seems to have a clue on the chat
Preferred solution: Full refund
User's recommendation: Just keep swimming lol
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Complaint / Refund
Company fixed the issue and I have been provided with apology. The gig was cancelled the day before
Hi Onin, I want to change my ticket on the day due to the poor ticket sales. I paid almost £160 for a rear standing ticket which have now dropped to £109, and a front standing ticket is now £171, only £10 more.
So, I want to pay the difference for a better ticket.
Just confirming that this is what you said above?
Fan Support
You can rebook your preferred tickets through the website, but make sure that you will rebook the same price or higher than your original booking so that we can process the refund for your original booking afterwards.
If there's anything else we can help with, please don't hesitate to get in touch.
Great! I've just purchased my new ticket which was £174.60, ref 1367****, so you can now process my refund for my original ticket - when will I receive the refund by? Thanks
Fan Support
Can you please provide the order number for the new booking?
It should be in this format 12-3****/UK1.
If there's anything else we can help with, please don't hesitate to get in touch.
The new ref no. Is #20-4****/UK1
Fan Support
Unfortunately, since your rebook new tickets from resale, we won't be able to process a refund for your original booking.
As mentioned above, we can only offer a refund if you have booked tickets for the same venue.
If you need to book for a different venue we are unable to offer a refund. We are also unable to offer a refund if you have rebooked resale tickets.
And your new booking reference should have the same price or higher as your original booking or we will not be able to offer you a refund.
I'm sorry that we can't help you further with this, but if you have any other questions please don't hesitate to get in touch.
I'm sorry, but that's completely unacceptable! I asked you to be sure and you said yes, you can book your preferred tickets through the website, and that is what I did. The fact you have the resale ones right next to the main ones shouldn't make a difference, and the price is higher than what I paid for the original ticket.
This is completely unacceptable and basically theft! And you can be sure I'll be putting in a complaint about this if I cannot get a refund, as I asked you in the first place.
It's the same venue, the same show, and the ticket price is more than I originally paid.
I don't need two tickets and can't afford both, so I am demanding a refund of the original ticket.
Fan Support
I completely understand you.
But as mentioned above, you should rebook the same price or higher than your original booking and also, we cannot offer a refund for the original booking once you rebook resale tickets.
Unfortunately, we cannot process a refund for your original booking.
I'm sorry that we can't help you further with this, but if you have any other questions please don't hesitate to get in touch.
You clearly do not completely understand me as I've already mentioned. I was not told at any point in the above chat that I couldn't purchase a resale ticket (look through the chat, I was told to book my preferred ticket) and might I add, a resale ticket that was on the main Ticketmaster website! And also, the price was higher than what I originally paid.
My original order price was £160.40, my new order price was £170. I do not have the money to pay for two tickets and have already spoken to my bank about recovering the transaction. I'm sorry, but the customer service on this transaction was extremely poor, and through a lack of them fully explaining ALL of the terms, I am now massively out of pocket. I want to actually speak to someone on the phone and I want contact details to put in an official complaint.
As mentioned, I've already spoken to my bank about this and I have copied this whole chat down as evidence to show that I have clearly not been fully informed by the staff here. I frankly will not let this lie as I can't afford to.
So please, I require a contact address/phone number to file a complaint.
1:24 PM
3m ago. Delivered.
- Ticket delivery
- Uncontactable
Preferred solution: Full refund
Port Talbot, Neath Port Talbot
No refund!
I had purchased tickets for UB40 at Cardiff on the 7th November ( these were purchased in 2023)
I had a confirmation email with my ticket seats for myself, my fiancé and my 15 year old daughter.
The tickets had showed in my ticket master app for the first whole year.
On the night, we travelled to Cardiff on the train. I went to get the tickets and they were not showing any where in the app!!
I kept going to my confirmation email which states show tickets and none were available :(
I tried to contact ticket master but there is no phone number to speak to someone, the live chat said someone would contact me within 24 hours! Hence the day after the gig.
The email states that I couldnt not use the email as a ticket.
We had to return home on the train. My daughter so disappointed 
I have requested a refund, and now ticket master are trying to fob me off with saying my tickets were on another email.
Which happens to be the exact same email I have been using to locate the tickets for the entire year!!!
I have purchased alternate tickets to see them. But I am disgusted with the lack of support and assistance from ticketmaster.
User's recommendation: Check tickets!
London, England
Excellent website
Ticketmaster website easy to use when found how to use your website when I used my other phone managed to revive my ticket now know what to do next time won't to go another concert
User's recommendation: Tell my family
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Glasgow City
I’ve been waiting over a week for call back
I found it impossible to speak to someone. I ended up buying three ordinary tickets instead of a wheelchair and companion, along with a seat nearby for a person with special needs. If I could have actually spoken to someone, it would have taken less than five minutes of their time, and I could have gotten what I wanted.
User's recommendation: have actual contact number available for telephone call
Southampton, Southampton
Account verification
Number is no longer in use it says so on the automatic answer message. Not a good service at all.
Aweful infact
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rotherham, Rotherham
My account details need updating
Unable to get in touch and not easy to communicate with.
I have 2 accounts and need to merge into one and have lost my latest ticket to Jeff Lynn concert.
It would be good to make it easier to get in touch ,talking to robots or chats are not ideal. A genuine contact number would be helpful.
User's recommendation: Poor
Dural, New South Wales
To chat with a person regarding bought tickets for an event in New York.
I can't get hold of a human to rectify tickets. This is utterly terrible, and I will be dissuading others to turn away from ticketmaster and book through a company that actually takes time to be available.
User's recommendation: Stay well away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Having problems getting in to my account
Im trying to purchase tickets for for a concert on the 26th June 2025 gun n roses at Wembley arena g
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Still trying a month later to get a refund for an event which never happened and no sign of rescheduling, customer service awful, no ability to call anyone and when asking for a phone number being ignored. They keep moving the goalposts on getting my refund. Will NEVER use ticketmaster sgain
- Steal your money
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM TICKETMASTER
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My email is wrong / can't change
When I purchased my 2 tickets, I typed the wrong email in by one letter, mgcarpentary@***.com is the one that's wrong. The right one is MGcarpentry@***.com. I need the tickets sent to this email.
Preferred solution: My tickets
User's recommendation: Awful service
Brands Related to Ticketmaster UK
Ticketmaster
“The worst app and customer service, right behind cable companies, telephone companies, and airlines....“
TicketWeb
“I bought two tickets from you guys to see the green at the blue note on December 13th when I got my...“
Ticketmaster Australia
“Went to the Cold Chisel concert in Melbourne, paid nearly $300 per ticket, travelled from interstate and...“
Live Nation Entertainment
“Purchased two seats in section 300 for the Lynyrd Skynyrd concert, I was forced to download the Live...“
Companies Similar to Ticketmaster UK
London Theatre Direct
“I bought the wrong tickets so they cancelled them for and gave me a voucher equivalent of the value for...“
Pre Sale Tickets Com
“SCAM site that bait and switches tickets. Buyer beware. I paid north of $2k for two floor seat tickets...“
Official London Theatre
London Theatre Tickets
“On 19/8 I made a request, via the chat interface, to change my order from 2 tickets 4/9 to 3 tickets 5/9...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.